FAQ

1. What are your shipping options and delivery times?

We ship from our warehouse in the United States to all 50 states.

  • Express Shipping: 3–6 business days – $20
  • Free Shipping: 7–14 business days – $0
  • Free Standard Shipping: 7–14 business days – $0
  • Standard Shipping: 7–14 business days – $10

Orders are typically processed and shipped within 1–2 business days.

2. Do you offer free shipping?

Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.

3. How long will it take to receive my order?

Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.

4. What is your return policy?

We accept returns within 30 days of delivery. Coasters must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.

5. What materials are your coasters made from?

We offer a variety of premium materials including:

  • Absorbent Ceramic
  • Natural Wood & Bamboo
  • Cork
  • Marble & Resin
  • Silicone

Material details are clearly listed on each product page.

6. Are the coasters heat-resistant?

Yes. Most of our coasters can safely hold hot cups (up to 200°F / 93°C depending on material). Ceramic and resin coasters offer the best heat protection.

7. Do the coasters absorb condensation?

Yes. Our ceramic and cork coasters are highly absorbent and effectively prevent water rings and moisture damage on tables.

8. Are the coasters non-slip?

Yes. Most models feature non-slip bottoms (cork, silicone, or felt backing) to keep them stable and protect your surfaces.

9. How do I clean the coasters?

  • Ceramic & Resin: Wipe with a damp cloth or rinse with warm water.
  • Wood & Cork: Wipe with a damp cloth and dry immediately. Avoid soaking.
  • Silicone: Dishwasher safe.

10. Are the coasters suitable for both hot and cold drinks?

Yes. They are designed to handle both hot coffee/tea and cold beverages without leaving marks.

11. Do you offer sets or individual coasters?

We offer both beautiful matching sets (4, 6, or 8 pieces) and individual coasters, perfect for gifting or replacing lost pieces.

12. Do you ship internationally?

Currently, we only ship within the United States.

13. How can I track my order?

You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.

14. What if my order arrives damaged?

Please contact us within 48 hours with clear photos of the item and packaging. We will quickly arrange a replacement or full refund.

15. Can I cancel my order?

Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.